Frequently Asked Question

General Questions

What is Visionnairy?

Visionnairy is an online jewellery store created for customers who love stylish, meaningful, and easy-to-wear pieces. We offer jewellery that can add elegance to everyday outfits, complete special occasion looks, or make thoughtful gifts for someone important.

What products do you sell?

We sell jewellery selected for style, charm, and everyday appeal. Our collection may include pieces such as necklaces, bracelets, rings, earrings, and other jewellery accessories, depending on current availability on our website.

Where do you currently sell?

Visionnairy currently serves customers in the United Kingdom only.

Our website, shipping information, customer support, and policies are created with our UK customers in mind.

Do you have a physical store?

Visionnairy operates as an online store. At this time, we do not have a physical retail location for customer visits.

You can browse and shop our jewellery collection directly through our website.

Ordering

How do I place an order?

To place an order, simply choose the jewellery item you would like, select any available options, add it to your cart, and proceed to checkout.

Before completing your purchase, please review your order details, delivery address, email address, and payment information carefully.

Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible at info@visionnairy.com.

We will do our best to help, but we cannot guarantee changes once your order has started processing or has already been dispatched.

Can I cancel my order?

If you wish to cancel your order, please contact us immediately at info@visionnairy.com.

If your order has not yet started processing, we may be able to cancel it. However, once an order has been processed or dispatched, cancellation may no longer be possible.

I entered the wrong delivery address. What should I do?

Please contact us as soon as possible at info@visionnairy.com.

If your order has not yet been processed or dispatched, we will do our best to update the address. However, we cannot guarantee changes once the order is already in progress.

Customers are responsible for providing complete and accurate delivery information at checkout.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email with your purchase details.

If you do not see it in your inbox, please check your spam or junk folder. If you still cannot find it, contact us at info@visionnairy.com and we will be happy to assist.

Shipping And Delivery

Where do you ship?

We currently ship to customers in the United Kingdom only.

At this time, we do not offer shipping outside the United Kingdom.

Do you offer free shipping?

Yes. Visionnairy offers free shipping on all orders delivered within the United Kingdom.

There is no minimum purchase required.

How long does order processing take?

Orders are usually processed within 1 to 3 business days after payment has been successfully completed.

Business days are Monday to Friday, excluding public holidays.

How long does delivery take?

Once your order has been processed and dispatched, the estimated delivery time is usually 5 to 10 business days.

Please note that delivery times are estimates and may vary due to courier delays, public holidays, high order volume, weather conditions, or other circumstances outside our control.

Will I receive tracking information?

Tracking information may be sent to the email address used at checkout once your order has been dispatched, when available.

Please allow some time for tracking updates to appear after your order has been shipped.

What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at info@visionnairy.com with your order number.

Our team will review your concern and help you with the next steps.

What happens if my package is lost?

If you believe your package may be lost, please contact us at info@visionnairy.com.

Please include your order number, full name, and delivery address so we can review the issue properly and help find the best possible solution.

Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout.

Depending on availability, these may include credit cards, debit cards, Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment options shown during checkout.

Is my payment secure?

Yes. Payments made through our website are processed through secure checkout systems and trusted third-party payment providers.

Visionnairy does not store your full payment card details.

When will I be charged?

Payment is taken when you complete your order at checkout.

Once your payment is successfully authorised, you should receive an order confirmation email.

Why was my payment declined?

Payments may be declined by your bank, card provider, or payment provider for different reasons.

Please check that your card details are correct, your billing information matches your payment method, your card has sufficient funds, and your payment method is enabled for online purchases.

If the issue continues, please contact your bank or payment provider directly.

Returns And Refunds

What is your return policy?

Visionnairy offers a 30-day return policy for eligible items.

This means you have 30 days from the date you receive your order to request a return.

What items are eligible for return?

To be eligible for return, jewellery must be unused, unworn, undamaged, and in the same condition that you received it.

The item should also be returned with its original packaging, tags, protective materials, and accessories, if included.

Are any items non-returnable?

Yes. Some items may not be eligible for return, including personalised or customised jewellery, gift cards, final sale items, items that have been worn or damaged, and earrings or pierced jewellery if removed from sealed packaging for hygiene reasons.

How do I request a return?

To request a return, please contact us at info@visionnairy.com.

Please include your full name, order number, email address used at checkout, reason for return, and clear photos if your return is related to damage, defect, or an incorrect item.

Do I need to contact you before sending a return?

Yes. Please contact us first before sending any item back.

Returns sent without approval or return instructions may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning your item.

How long does a refund take?

Once your returned item has been received, inspected, and approved, your refund will be processed within 10 business days.

Refunds are issued to the original payment method used at checkout. Your bank or payment provider may take additional time to make the funds visible in your account.

Can I exchange an item?

At this time, the fastest way to get a different item is to return the original item, once approved, and place a new order for the item you would like.

Our support team will be happy to help if you need guidance.

Jewellery Care

How should I care for my jewellery?

To help keep your jewellery looking beautiful, we recommend storing it in a dry, clean place when not in use.

Keep jewellery away from water, perfumes, lotions, cleaning products, chlorine, saltwater, and harsh chemicals.

Can I wear my jewellery while showering or swimming?

We recommend removing your jewellery before showering, swimming, exercising, or applying perfume, lotion, or skincare products.

This helps protect the jewellery finish and keeps your pieces looking their best for longer.

How should I store my jewellery?

Store your jewellery separately in a clean, dry place to help avoid scratches, tangling, or unnecessary wear.

If your order includes a pouch, box, or protective packaging, we recommend using it for storage.

Product Questions

Will the jewellery look exactly like the photos?

We do our best to show our jewellery as accurately as possible. However, colours and details may appear slightly different depending on your device screen, lighting, photography, and display settings.

Some natural variations in finish, shine, or appearance may also occur depending on the jewellery design and material.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at info@visionnairy.com.

Include your order number and clear photos of the item and packaging so we can review the issue and help you with the next steps.

Do you restock sold-out items?

Some items may be restocked depending on demand and availability.

If a product you love is sold out, we recommend checking our website regularly or contacting us to ask whether it may become available again.

Customer Support

How can I contact Visionnairy?

You can contact us by email at info@visionnairy.com.

Our customer support team can help with order questions, product information, shipping concerns, returns, refunds, and general enquiries.

How quickly do you respond?

We aim to respond to customer enquiries as quickly as possible during business days.

Response times may vary during weekends, public holidays, promotional periods, or high-volume seasons.

What information should I include when contacting support?

To help us assist you faster, please include your full name, order number if available, email address used at checkout, and a clear description of your concern.

If your message is about a damaged, defective, or incorrect item, please include clear photos of the item and packaging.

Business Information

Business Name: Visionnairy
Company Name: Visionnairy LLC
Business Address: 30 N Gould St Ste R Sheridan, Wyoming 82801, United States
Email: info@visionnairy.com

Thank you for choosing Visionnairy. We are here to make your jewellery shopping experience feel stylish, simple, and enjoyable.