Terms of Service

Section 1: Overview

Welcome to Visionnairy.

These Terms of Service explain the rules and conditions that apply when you visit our website, browse our jewellery collections, place an order, or use any service provided through our online store.

Throughout these Terms of Service, the terms “we”, “us”, “our”, and “Visionnairy” refer to Visionnairy LLC. The terms “you”, “your”, “customer”, and “user” refer to any person who accesses our website, places an order, contacts us, or uses our services.

By visiting our website or purchasing from Visionnairy, you agree to be bound by these Terms of Service, including any policies referenced on our website, such as our Shipping Policy, Return and Refund Policy, and Privacy Policy.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not use our website or purchase from us.

Visionnairy is an online jewellery store serving customers in the United Kingdom only. Our goal is to provide a stylish, enjoyable, and trustworthy shopping experience for customers looking for jewellery pieces that feel personal, elegant, and thoughtfully chosen.

Business Name: Visionnairy
Company Name: Visionnairy LLC
Company Number: 103995427
EIN: 981948710
Email: info@visionnairy.com
Phone: +44 7446 363617

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Section 2: Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree not to use our products, website, or services for any unlawful, harmful, fraudulent, abusive, or unauthorised purpose.

You must not use our website in a way that could damage, disable, overload, or interfere with the proper operation of the website or affect the experience of other customers.

You must not attempt to gain unauthorised access to any part of our website, customer accounts, systems, servers, or connected services.

You must not copy, reproduce, resell, misuse, or exploit any part of our website, product content, images, branding, designs, text, layout, or services without our written permission.

Any breach of these Terms of Service may result in the refusal of service, cancellation of orders, restriction of access, or other appropriate action.

Section 3: Target Market And Availability

Visionnairy currently sells and ships to customers in the United Kingdom only.

Our website, product information, delivery options, policies, and customer communications are intended for customers located in the United Kingdom.

If you access our website from outside the United Kingdom, you are responsible for understanding whether our products and services are suitable or available in your location. We may not accept or fulfil orders placed with delivery addresses outside the United Kingdom.

We reserve the right to refuse or cancel any order if the delivery address is outside our supported shipping area, if the information provided is incomplete, or if we are unable to complete fulfilment to the requested location.

Section 4: Products And Jewellery Information

Visionnairy offers jewellery products through our online store.

We do our best to present our jewellery as accurately as possible, including product names, descriptions, images, colours, sizes, materials, finishes, and other details shown on our website.

However, product appearance may vary slightly depending on your device screen, lighting, photography, display settings, or natural variations in materials and finishes.

Jewellery may require proper care to maintain its appearance. Customers are encouraged to follow any care instructions provided on the product page, packaging, or customer support communication.

Unless clearly stated otherwise, jewellery items should be kept away from harsh chemicals, excessive moisture, perfumes, lotions, cleaning products, and rough surfaces to help preserve their finish.

Product descriptions are provided for general customer guidance. They should not be interpreted as a guarantee that every detail will appear exactly the same in person as it does on screen.

We reserve the right to update, modify, improve, or discontinue any product at any time without prior notice.

Section 5: Product Availability

All products are subject to availability.

We make every reasonable effort to keep our website updated, but availability may change due to demand, supplier updates, inventory adjustments, fulfilment issues, or technical errors.

Adding an item to your cart does not reserve the item. A product is only considered ordered once checkout has been successfully completed and payment has been authorised.

If an item becomes unavailable after you place an order, we may contact you to offer a suitable solution, such as waiting for restock, choosing an alternative item, or receiving a refund.

We reserve the right to limit the quantity of products purchased per customer, per order, or per household where necessary. This may be done to protect fair availability, prevent misuse, or manage stock responsibly.

Section 6: Prices And Currency

Prices displayed on our website are intended for customers in the United Kingdom.

Product prices are shown at checkout before you complete your purchase. You are responsible for reviewing the final order total before submitting payment.

We reserve the right to update product prices at any time without prior notice. Price changes will not affect orders that have already been successfully placed, unless there has been an obvious pricing error.

Promotional prices, discount codes, special offers, or limited-time offers may be changed, paused, or discontinued at any time.

If a product is listed at an incorrect price due to a typographical error, technical issue, system error, or incorrect information from a supplier, we reserve the right to cancel or refuse any order placed for that product at the incorrect price.

Section 7: Orders And Order Acceptance

When you place an order with Visionnairy, you are making an offer to purchase the selected product or products under these Terms of Service.

After placing an order, you should receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance if there is an issue with payment, stock, delivery details, suspected fraud, or order accuracy.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion.

Reasons for refusing or cancelling an order may include, but are not limited to:

Incorrect or incomplete customer information
Invalid delivery address
Payment authorisation issues
Suspected fraudulent activity
Product unavailability
Pricing or product information errors
Abuse of promotions or discount codes
Delivery restrictions
Violation of these Terms of Service

If we cancel an order after payment has been made, we will issue a refund to the original payment method, where applicable.

Section 8: Customer Information And Account Responsibility

You agree to provide accurate, complete, and current information when placing an order or contacting us.

This includes your full name, email address, delivery address, billing information, and any other details required to process your order.

You are responsible for ensuring that your delivery address is correct before placing your order. Visionnairy is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, outdated, or misleading information provided by the customer.

If you notice an error after placing your order, please contact us immediately at info@visionnairy.com. We will do our best to help, but we cannot guarantee changes once an order has started processing or has already been dispatched.

If our website allows customer accounts, you are responsible for keeping your login details secure. You must notify us if you believe your account has been accessed without permission.

Section 9: Payments And Billing

All payments must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Payments are processed by secure third-party payment providers. Visionnairy does not store your full payment card details.

Your order may be delayed or cancelled if your payment is declined, flagged for review, incomplete, or suspected to be unauthorised.

We reserve the right to verify billing and payment details before processing an order.

If payment is reversed, disputed, charged back, or found to be unauthorised, we may cancel the order, suspend fulfilment, request return of the product, or take further action to protect our business.

Section 10: Discount Codes, Promotions, And Offers

From time to time, Visionnairy may offer discount codes, promotions, sale pricing, free shipping offers, or other special offers.

Promotions may be subject to specific terms, including expiry dates, product exclusions, minimum spend requirements, or usage limits.

Discount codes must be entered correctly at checkout. We may not be able to apply a discount after an order has been placed.

Unless stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, transferred, or used on previous purchases.

We reserve the right to cancel, modify, refuse, or end any promotion at any time, especially if we believe it is being misused, shared improperly, used fraudulently, or affected by a technical error.

Section 11: Shipping And Delivery

Visionnairy currently offers shipping to customers in the United Kingdom only.

We offer free shipping on all orders delivered within the United Kingdom.

Order processing times and estimated delivery times are explained in our Shipping Policy. Delivery estimates are provided as guidance only and are not guaranteed unless clearly stated otherwise.

Delays may occur due to courier issues, public holidays, high order volume, weather conditions, customs checks where applicable, incorrect delivery details, or circumstances outside our control.

You are responsible for providing a complete and accurate delivery address at checkout.

Once an order has been dispatched, we may not be able to change the delivery address or cancel the shipment.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, we may deduct reasonable return or reshipping costs from any refund where applicable.

Section 12: Returns And Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Visionnairy offers a 30-day return policy for eligible items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, jewellery must be unused, unworn, undamaged, and returned in its original packaging with any tags, protective materials, and accessories included.

For hygiene and quality reasons, certain jewellery items may not be eligible for return, including earrings and other pierced jewellery if removed from sealed packaging, personalised items, customised items, final sale items, gift cards, or items that show signs of wear or damage.

Approved refunds are processed within 10 business days after the returned item has been received, inspected, and approved.

Refunds are issued to the original payment method used at checkout. Your bank or payment provider may take additional time to post the refund to your account.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Section 13: Damaged, Defective, Or Incorrect Items

We want every Visionnairy order to arrive in good condition and match what you purchased.

Please inspect your order shortly after delivery. If your item arrives damaged, defective, or incorrect, contact us at info@visionnairy.com as soon as possible.

To help us review your concern, please include your order number, a clear explanation of the issue, and photos of the item and packaging.

Once we review your request, we may offer a suitable solution depending on the situation. This may include a replacement, refund, return instructions, or further support.

We may not be able to approve claims for damaged, defective, or incorrect items if the issue is reported after an unreasonable delay or if there is not enough information to verify the concern.

Damage caused by normal wear, improper care, misuse, accidental damage, exposure to chemicals, or unauthorised alteration is not considered a product defect.

Section 14: Jewellery Care And Customer Responsibility

Jewellery is delicate and should be handled with care.

Customers are responsible for using and caring for jewellery appropriately after delivery.

To help preserve your jewellery, we recommend keeping it away from:

Water and excessive moisture
Perfume and body sprays
Lotions and oils
Cleaning products
Chlorine and saltwater
Rough surfaces
Heavy impact
Extreme heat or direct sunlight for long periods

Jewellery should be stored in a dry, clean place when not in use. If a pouch, box, or protective packaging is provided, we recommend using it for storage.

Visionnairy is not responsible for damage caused by misuse, improper care, normal wear and tear, accidental damage, exposure to harsh substances, or changes that naturally occur over time with jewellery materials and finishes.

Section 15: Website Content And Intellectual Property

All content on the Visionnairy website is owned by us or used with appropriate permission.

This includes, but is not limited to:

Brand names
Logos
Product names
Product descriptions
Images
Graphics
Website layout
Design elements
Text
Icons
Videos
Promotional materials
Collections
Page content
Policy content
Marketing content

You may use our website only for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, publish, sell, rent, licence, display, or exploit any part of our website or content without our prior written permission.

Unauthorised use of our content may violate intellectual property laws and may result in legal action.

Section 16: User Comments, Feedback, And Submissions

If you send us feedback, suggestions, reviews, photos, comments, ideas, or other submissions, you agree that we may use them to improve our products, services, website, and customer experience.

You are responsible for ensuring that any content you submit is accurate, lawful, respectful, and does not violate the rights of another person or business.

You must not submit content that is offensive, abusive, misleading, defamatory, unlawful, discriminatory, threatening, harmful, or contains malware or harmful code.

We reserve the right to remove, refuse, edit, or not publish any user content at our discretion.

By submitting feedback or content to us, you confirm that you have the right to share it and that it does not infringe any third-party rights.

Section 17: Privacy And Personal Information

Your privacy is important to us.

When you use our website, place an order, contact us, or interact with our services, we may collect and process personal information as described in our Privacy Policy.

Personal information may include your name, email address, delivery address, billing information, order details, customer support messages, and website usage data.

We use this information to process orders, provide customer support, arrange delivery, manage returns and refunds, improve our website, prevent fraud, and communicate with you.

By using our website, you agree that your personal information will be handled according to our Privacy Policy.

For full details about how we collect, use, store, and protect customer information, please review our Privacy Policy on our website.

Section 18: Prohibited Uses

You agree not to use our website, products, or services for any prohibited purpose.

You must not use our website:

For any unlawful activity
To violate any applicable law or regulation
To infringe our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others without permission
To spam, phish, scrape, crawl, or interfere with website security
To place fraudulent orders
To misuse discounts, promotions, or payment systems
To attempt unauthorised access to our systems
To interfere with the operation of our website or services
To resell products in a way that violates our rights or policies
To damage our brand, website, customers, or business operations

We reserve the right to terminate or restrict your access to our website or services if you violate these prohibited uses.

Section 19: Third-Party Tools, Links, And Services

Our website may include third-party tools, apps, payment providers, analytics services, advertising platforms, shipping providers, or links to third-party websites.

These third-party services may be used to help us operate our store, process payments, deliver orders, improve website performance, manage customer support, or show relevant content.

We are not responsible for the content, policies, security, accuracy, availability, or practices of third-party websites or services.

When you use a third-party service, you may be subject to that third party’s own terms and privacy policy.

We encourage customers to review third-party terms and privacy policies before using those services.

The inclusion of third-party links or tools on our website does not mean that Visionnairy endorses or controls those third-party services.

Section 20: Disclaimer Of Warranties And Limitation Of Liability

We aim to provide a smooth, secure, and enjoyable shopping experience, but we cannot guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

Our website and services are provided on an “as available” basis.

We do not guarantee that product descriptions, images, prices, promotions, availability, delivery estimates, or website content will always be completely free from errors, although we do our best to keep information accurate and updated.

To the fullest extent permitted by applicable law, Visionnairy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This may include, but is not limited to, loss of data, loss of income, loss of business, loss of opportunity, website interruption, delivery delays, technical issues, unauthorised access, or customer misuse of products.

Nothing in these Terms of Service is intended to limit or exclude any rights you may have under applicable consumer protection laws in the United Kingdom.

Section 21: Changes To These Terms And Contact Information

We may update, modify, or replace these Terms of Service from time to time.

Changes may be made to reflect updates in our business, website features, products, services, policies, legal requirements, or customer experience.

The latest version of these Terms of Service will be available on our website. By continuing to use our website after changes are posted, you agree to the updated Terms of Service.

We encourage you to review this page regularly so you understand the terms that apply when you shop with Visionnairy.

If any part of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.

If you have questions about these Terms of Service, your order, or any of our website policies, you may contact us using the details below.

Business Name: Visionnairy
Company Name: Visionnairy LLC
Company Number: 103995427
EIN: 981948710
Email: info@visionnairy.com
Phone: +44 7446 363617

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Thank you for choosing Visionnairy. We appreciate your trust and look forward to providing you with a stylish, reliable, and enjoyable jewellery shopping experience.