Refund Policy

At Visionnairy, we want you to feel confident and happy with every piece of jewellery you choose from us. We understand that sometimes an item may not be exactly what you expected, and we are here to make the return and refund process as clear and smooth as possible.

Please read our return and refund policy carefully before requesting a return.

30-Day Return Policy

We offer a 30-day return policy for eligible items.

This means you have 30 days from the date you receive your order to request a return. To be eligible, the item must meet the return conditions stated in this policy.

Return Eligibility

To qualify for a return, your item must be:

Unused, unworn, and in the same condition that you received it
Free from scratches, marks, stains, damage, or signs of wear
Returned with its original packaging, tags, protective materials, and accessories, if included
Accompanied by proof of purchase, such as your order confirmation or receipt

For hygiene and quality reasons, jewellery must be returned in a clean and unused condition. Items that have been worn, altered, damaged, or returned without the original packaging may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalised or customised jewellery
Items marked as final sale or non-returnable at the time of purchase
Gift cards
Items that have been worn, used, damaged, or altered after delivery
Items returned without original packaging or proof of purchase
Earrings and other pierced jewellery, if removed from sealed packaging, for hygiene reasons

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How To Request A Return

To start a return, please contact us at:

info@visionnairy.com

When contacting us, please include:

Your full name
Order number
Email address used at checkout
Reason for return
Clear photos of the item, if the return is related to damage, defect, or an incorrect item

Once your return request has been reviewed, we will provide instructions on the next steps. Please do not send your item back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning your item. Visionnairy is not responsible for returned items that are lost, delayed, or damaged during return shipping.

Original shipping costs, if applicable, are non-refundable. Since we offer free shipping on all orders, any refund will apply only to the amount paid for the returned item, subject to approval.

Damaged, Defective, Or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us at info@visionnairy.com as soon as possible. Please include your order number and clear photos of the item and packaging so we can review the issue properly.

Once verified, we will help arrange the most suitable solution, which may include a replacement, refund, or further return instructions.

Return Inspection

Once we receive your returned item, our team will inspect it to confirm whether it meets our return conditions.

If your return is approved, we will process your refund according to the refund timeline below. If the item does not meet our return conditions, the return may be refused and the item may be sent back to you.

10-Day Refund Processing

Once your return has been received, inspected, and approved, your refund will be processed within 10 business days.

Refunds will be issued to the original payment method used at checkout. Please note that your bank, card provider, or payment provider may take additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you still have not received it, please contact your bank or payment provider first. If you still need help, you may contact us at info@visionnairy.com.

Exchanges

At this time, the fastest way to get a different item is to return the original item, once approved, and place a new order for the item you would like.

If you need help choosing another jewellery piece, our customer support team will be happy to assist you.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@visionnairy.com.

We will do our best to help, but we cannot guarantee cancellation once an order has started processing or has already been dispatched.

Refused Or Undeliverable Packages

If an order is refused by the customer, not collected, or returned to us due to an incorrect or incomplete delivery address, we may deduct any return-related costs from the refund, where applicable.

Please make sure your delivery information is complete and accurate before placing your order.

Contact Information

For return and refund questions, please contact us:

Business Name: Visionnairy
Company Name: Visionnairy LLC
Company Number: 103995427
EIN: 981948710
Email: info@visionnairy.com
Phone: +44 7446 363617

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

We are here to help and will always aim to handle your concern with care, fairness, and clear communication.