Privacy Policy

At Visionnairy, your privacy matters to us. We value the trust you place in our brand when you visit our website, browse our jewellery collections, place an order, or contact our customer support team.

This Privacy Policy explains how Visionnairy collects, uses, stores, shares, and protects your personal information when you use our website and services. It also explains your rights as a customer in the United Kingdom and how you can contact us if you have any questions about your personal data.

By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

Business Information

Business Name: Visionnairy
Company Name: Visionnairy LLC
Company Number: 103995427
EIN: 981948710
Email: info@visionnairy.com
Phone: +44 7446 363617

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Visionnairy sells jewellery to customers in the United Kingdom only. We are committed to handling customer information responsibly, transparently, and in line with applicable privacy and consumer protection expectations.

Information We Collect

When you visit our website, place an order, create a customer interaction, subscribe to marketing, or contact us, we may collect certain personal information from you.

This may include:

Your full name
Your billing address
Your delivery address
Your email address
Your phone number, if provided
Your order details
Your payment confirmation details
Your communication history with us
Your product preferences
Your website activity and browsing behaviour
Your device information
Your IP address
Your browser type
Your location information based on general website data
Your marketing preferences
Any information you choose to provide through our contact form

We only collect information that is necessary for running our store, processing your orders, improving your experience, responding to enquiries, and providing our services.

Information You Provide Directly

You may provide personal information directly to us when you:

Place an order on our website
Complete the checkout process
Contact us through our contact form
Email our customer support team
Subscribe to newsletters or marketing updates
Request return or refund support
Ask questions about our jewellery products
Provide feedback or reviews
Take part in promotions, if offered
Update your account or order information

The information you provide helps us deliver your order, support your customer experience, and communicate with you clearly.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This may include:

Pages you visit
Products you view
Time spent on our website
Items added to your cart
Checkout activity
Referral sources
Device type
Browser type
General location data
Website performance information
Technical data needed to keep the website secure

This information helps us understand how customers use our website, improve our store layout, enhance product pages, and create a smoother shopping experience.

How We Use Your Information

Visionnairy uses your personal information to provide and improve our services.

We may use your information to:

Process and fulfil your orders
Send order confirmations and updates
Arrange delivery to your United Kingdom address
Provide customer support
Respond to questions and messages
Manage returns, refunds, and order concerns
Verify payment and prevent fraudulent activity
Improve our website and customer experience
Personalise your shopping experience
Understand customer interest in our jewellery products
Send marketing emails, only where permitted
Show relevant advertising, where allowed
Maintain website security
Comply with legal, tax, accounting, and business obligations
Enforce our website policies and terms

We do not use your personal information in a way that is unrelated to our store, customer service, or business operations.

Legal Basis For Processing Personal Information

For customers in the United Kingdom, we process personal information based on lawful grounds.

These may include:

Performance of a contract, such as processing and delivering your order
Consent, such as when you subscribe to marketing emails
Legal obligations, such as keeping transaction records
Legitimate business interests, such as improving our website, preventing fraud, and supporting customers
Compliance with applicable laws and regulations

Where we rely on your consent, you may withdraw it at any time by contacting us or by using the unsubscribe option in our marketing emails, where available.

Order Processing And Delivery

When you place an order, we use your personal information to process your purchase and arrange delivery.

This includes using your name, delivery address, email address, and order information to prepare, ship, and update you about your jewellery order.

Because Visionnairy currently serves customers in the United Kingdom only, your shipping information will be used to deliver your order to a valid United Kingdom delivery address.

Payments And Transaction Security

Payments made through our website are processed through secure third-party payment providers. Visionnairy does not store your full payment card details.

Payment providers may collect and process payment information in order to authorise and complete your transaction. This may include your card details, billing address, fraud prevention information, and payment confirmation data.

We use trusted payment systems to help protect your transaction and provide a secure checkout experience.

Customer Support Communications

When you contact us, we may collect and store details from your message so we can respond properly.

This may include your name, email address, order number, product concern, photos you provide, and any other details related to your enquiry.

We use this information only to assist you, resolve your concern, and improve our customer support experience.

Marketing Communications

If you choose to subscribe to our marketing emails, we may send you updates about Visionnairy, including product launches, jewellery collections, special offers, and brand news.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or by contacting us at info@visionnairy.com.

Even if you unsubscribe from marketing emails, we may still send important service-related messages, such as order confirmations, shipping updates, return updates, or customer support replies.

Advertising And Personalisation

We may use certain information to help us understand customer interests and improve our advertising.

This may include information about the products you view, pages you visit, or items added to your cart. This helps us show more relevant content and improve how we present our jewellery collections.

If we use advertising platforms such as Google Ads, Meta, or similar services, some data may be processed by those platforms in accordance with their own privacy policies and settings.

You may be able to control personalised advertising through your browser settings, cookie settings, or the privacy tools provided by advertising platforms.

Cookies And Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

Keep items in your cart
Remember your preferences
Understand website traffic
Improve website performance
Support checkout functionality
Help prevent fraud
Measure marketing performance
Show more relevant content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions, including checkout and cart features.

Sharing Your Information

Visionnairy does not sell your personal information.

We may share your personal information only when necessary to operate our business and provide our services.

This may include sharing information with:

Payment processors
Shipping and delivery providers
Website hosting providers
Customer support tools
Email and marketing service providers
Analytics providers
Fraud prevention and security providers
Professional advisers, where necessary
Government, legal, or regulatory authorities, where required by law

We only share the information needed for these providers to perform their services. We expect service providers to handle personal information responsibly and securely.

International Data Transfers

Visionnairy LLC is based in the United States, while our target customers are located in the United Kingdom.

Because of this, your personal information may be processed or stored outside the United Kingdom, including in the United States or other countries where our service providers operate.

Where personal information is transferred internationally, we aim to use appropriate safeguards and work with trusted providers that help protect customer data in line with applicable privacy standards.

Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

Complete and manage your order
Provide customer support
Handle returns and refunds
Maintain business and accounting records
Comply with legal obligations
Prevent fraud and protect our website
Resolve disputes
Improve our services

When personal information is no longer needed, we will take reasonable steps to delete, anonymise, or securely store it according to our business and legal requirements.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

This may include secure website systems, trusted payment providers, limited access to customer information, and security tools designed to protect our store.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

If you are located in the United Kingdom, you may have certain rights regarding your personal information.

These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where applicable
Object to certain types of processing
Request restriction of processing
Withdraw consent for marketing communications
Request a copy of your personal information
Ask questions about how your information is used

To exercise your privacy rights, you may contact us at info@visionnairy.com.

We may need to verify your identity before responding to certain privacy requests. This helps us protect your information and prevent unauthorised access.

Keeping Your Information Accurate

We want to make sure your information is accurate and up to date.

If you notice that your name, email address, delivery address, or other order information is incorrect, please contact us as soon as possible at info@visionnairy.com.

If your order has already been processed or dispatched, we may not always be able to update delivery details, but we will do our best to help.

Children’s Privacy

Visionnairy does not knowingly collect personal information from children.

Our website and services are intended for customers who are old enough to make purchases online or who have permission from a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take suitable action.

Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party services you visit or use.

Reviews, Feedback, And User Content

If you leave a review, provide feedback, or share content with us, we may use that information to improve our services and help other customers understand our jewellery products.

Please avoid including sensitive personal information in reviews, comments, or public submissions.

Fraud Prevention And Website Protection

We may use personal information and technical data to help detect, prevent, and respond to fraud, unauthorised activity, abuse, or security risks.

This helps protect our customers, our website, and our business.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or website operations.

When we make updates, we may revise the date or content of this policy. We encourage customers to review this page regularly to stay informed about how we protect personal information.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle customer data, please contact us using the details below.

Business Name: Visionnairy
Company Name: Visionnairy LLC
Company Number: 103995427
EIN: 981948710
Email: info@visionnairy.com
Phone: +44 7446 363617

Business Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

We are committed to handling your information with care, clarity, and respect. Your trust is important to us, and we will always aim to provide a safe, transparent, and enjoyable shopping experience for our customers in the United Kingdom.